Dialer

Performance centers, Inc uses the latest Xsellerator software by Data-Tel. The Data-Tel solution is the most advanced dialer in use today. Using a standard application to database solution Data-Tel Xsellerator is modular and allows for external data management, security profiles, live upgrades, and resource management.

Web-based work stations
Inbound/Outbound capabilities
Call blending ability
Skill based routing
Remote monitoring
Digital recording of sales
Systems integration

Inbound
ACD, IVR, DNIS, and Program controls
Priority Call Blending
Manageable line dedication
Multiple DNIS
Call Greetings
Line by Line reporting
Rollover Blending
Customizable Data importing and exporting
HTTP Integration
Multiple Conference and Transfers
Real time Monitoring/Coaching
Digital recording

Outbound
Dials multiple programs simultaneously
Individual pacing control per program
Answering machine detection sensitivity control
Option to leave messages on answering machines automatically
Dials multiple lists with priority
Query builder for easy manipulation of leads
Blend lists/queries by weighting and time zone
Progressive Dialing & Auto Dialing can be done at the same time on the same system
Business to Business algorithm
Call Progress Analysis Removes
No Answers
Answering Machines (can automatically leave messages
Busy Signals
Operator Intercepts (tri-tones)
Fax Machines/Modems