About Our Company
Performance Centers, Inc is dedicated to providing our clients world class service and we are committed to the success of your inbound/outbound programs.
Our staff ratio is 1 supervisor for every 12-16 agents.
Our agents receive 24 hours of new hire training with refresher training programs provided throughout their career cycle, in addition to any product knowledge training provide by our clients.
Our Quality Assurance team is constantly monitoring calls to ensure compliance and help identify training opportunities.
PCI has the ability to support a 24x7 environment.
Scripting – PCI can custom develop scripts to meet the needs of various campaigns. Pricing – Unique business model for pricing based on business needs. Quality – Front line employees that can deliver quality results. Reporting – Custom reports designed around client needs. Traditional and customized call center services.